Service
- Services according to ISO 9001:2015
- Installations
- IQOQPQ validation
- Technical staff regularly trained by manufacturers
- Manufacturers’ continuous support
- Regularly maintained and calibrated measuring instrumentation
- Parts and consumables storage
- Preventative maintenances for devices’ safe operation
- Warranty and non-warranty services
Technical support
- Technical counselling for new investments or renewals
- Technical counselling on equipment operation
- Trainings on handling of equipment
- Online counselling
Professional support
- Counselling on applied technologies and procedures
- Failure investigation and problem solving
- Online and personal trainings, workshops
- Counselling and training on laboratory and biological procedures
- Counselling and training for product trials
After sales support
- Counselling about obsolate products
- Warranty support after installations
- Assistance in innovations, changeovers or updates
- Product documentation support
- Online and phone assistance
